PLEASE READ OUR APPOINTMENT CANCELLATION POLICY

At NEO Skin Lab, we know life sometimes gets in the way of finding time for ourselves, unexpected delays at work, unwell children or being unwell ourselves. We do have a cancellation policy which we would like you to read.

Late for your planned Appointment:

In the event that you will be 15 minutes or more late for your appointment, it will need to be rescheduled or modified at the discretion of our Staff as to limit disruption to other booked Clients.

Cancellation Policy:

Please be aware that 12-hours’ notice is required to cancel any Aesthetic clinic service with Michelle, Veronica, Amber & Sheila. If a cancellation is not within this time frame or if you do not show up for a confirmed appointment, a $40.00 fee will be charged.

Please be aware that 24-hours’ notice is required for all appointments with Dr. Martin Watts. If a cancellation is not within this time frame or if you do not show up for a confirmed appointment, a $75.00 fee will be charged.

We often have a waiting list and if you give us notice we can fill your cancelled appointment. This makes us and our waiting list clients very happy. It is very frustrating when we cannot do this. All it takes is a text or a phone call. If you booked in on line it is even easier to cancel or reschedule your appointment. There is a link on the email that you receive confirming your appointment.

We have resisted implementing this policy for the last 7 years but from January 2021 please be aware that if you do not show up for your booked appointment with no communication we will send you an email or text. This communication will include our bank account information so you can pay the fees via internet banking.

If we do continue to have clients not show up for appointments we will have to implement charging a deposit for all treatments booked. We would rather not do this but we may have to.

Michelle Lewis-Watts RN

NEO Skin Lab 2021