Neo Skin Lab Privacy Policy

Please be aware we keep records of your personal information in accordance with the Privacy Act NZ 2020. Information collected may include; your name and contact details, medical history, current medication, GP contact details, next of kin, images, such as before and after pictures and skin analysis images, detailed records of treatments performed and homecare recommendations.

We collect your personal information to enable us to best prescribe individual treatments, tailor results-based aesthetic programmes, and perform bespoke appearance medicine, medical aesthetic and/or general aesthetic treatments specific to your unique requirements.

We will not share any personal information about you with any third parties, without prior consent, unless medically required (e.g. in a medical emergency). We may, from time-to-time ask your permission to use approved images of you, such as before and after images, for training purposes or on our website or social media platforms. We will never use your images without prior consent.

We are required to know your past and present medical history, and any current medications/supplements, both prescribed and over-the-counter, so we can ensure we are treating you safely, and to maintain due diligence in accordance with the various associated health, safety and medical legislations of New Zealand. Please ask us for further clarification, if required.

If you choose not to disclose your past and current medical history, medications, and any other pertinent health information, we will be unable to provide certain services. Likewise, failure to disclose any important health information, including any recent changes to your health, prior to your treatment may result in an adverse reaction and/or injury.

We keep your personal records for one year from the date you cease to be a Neo Skin Lab client, at which point we securely erase it from our booking software and destroy paper records.

You have the right, at any time, to request a copy of any personal information we hold about you. If you would like a copy of your information, or need further clarification, please contact us:

e p 021 239 8069 a Amecia House, 80, Victoria Avenue, Avenal, Invercargill 9810